Job Description
Join ConnectHub Solutions as an immediate-start Chat Support Specialist in vibrant Austin, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your problem-solving skills shine. Perfect for career changers and customer service enthusiasts ready to make an impact immediately.
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Manage multiple chat channels while maintaining response times under 60 seconds
- Document interactions and escalate complex issues to senior support
- Collaborate with sales and technical teams to resolve cross-functional issues
- Identify trends to improve customer experience and support protocols
- Maintain product knowledge through continuous training modules
- Support weekend and evening shifts on rotating schedule
Qualifications
- 1+ years customer service experience in digital channels
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving with logical troubleshooting approach
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible scheduling
- Basic knowledge of SaaS products and tech troubleshooting