Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're seeking motivated individuals in Detroit to deliver exceptional customer experiences while developing valuable career skills. No prior experience required—our 4-week paid training program will equip you with everything needed to succeed in this dynamic role. Enjoy competitive compensation, career advancement opportunities, and a supportive team environment. Apply today to start your journey with a company invested in your growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team to improve service processes
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency (typing, navigation)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit office
- Flexible availability including evenings/weekends