Job Description
Join our elite customer support team and revolutionize digital communication! We're urgently hiring Chat Support Specialists for immediate start in Los Angeles. Deliver exceptional service through live chat while solving complex technical issues with precision and empathy. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your expertise drives customer satisfaction.
Responsibilities
- Provide real-time chat support for high-value clients across multiple industries
- Resolve technical inquiries and troubleshoot software/hardware issues
- Maintain detailed documentation in CRM systems with 99% accuracy
- Collaborate with engineering teams to escalate critical bugs
- Average 30+ chat interactions daily with first-contact resolution targets
- Train on proprietary platforms within 48 hours of onboarding
- Support 24/7 rotational schedule including weekend coverage
Qualifications
- 3+ years in enterprise-level customer support or technical chat roles
- Proven 60+ WPM typing speed with 99% error-free communication
- Expertise in Zendesk, Intercom, or similar chat platforms
- Industry certifications (CompTIA A+/Google IT Support) preferred
- Fluency in English with advanced written communication skills
- Ability to multitask across 5+ concurrent chats
- Must pass background check and drug screening immediately