Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Urban Weekend Solutions! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. This flexible role offers work-life balance while serving diverse clients across New York's vibrant communities. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing company.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person
- Resolve service issues with empathy and efficiency
- Process transactions accurately using our POS system
- Collaborate with cross-functional teams for seamless operations
- Document interactions and maintain client records
- Contribute to weekend sales initiatives and promotions
- Uphold brand standards during all client interactions
Qualifications
- Minimum 1 year customer service experience
- Availability Saturdays and Sundays (8am-8pm)
- Strong communication and problem-solving skills
- Proficient with CRM and point-of-sale systems
- Ability to thrive in fast-paced environments
- High school diploma or equivalent
- Flexibility to cover occasional weekday events