Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Philadelphia! We're seeking dynamic communicators to deliver exceptional real-time support through our digital platforms. This is a rare opportunity to start immediately in a fast-paced environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant tech hubs.
Responsibilities
- Provide instant, professional support via live chat channels while maintaining average response time under 45 seconds
- Resolve customer inquiries regarding products, services, and technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Document all interactions with detailed notes in our Zendesk platform for quality assurance
- Identify trends in customer feedback to contribute to service improvements
- Adhere to SLA metrics while maintaining 95% customer satisfaction score
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year experience in customer service or chat support role
- Proven ability to type 60+ WPM with 98% accuracy
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Exceptional written communication skills with neutral accent
- Ability to multitask across 3-4 chat conversations simultaneously
- Strong problem-solving skills with creative approach to resolutions
- High school diploma or equivalent; college degree preferred
- Must be available for immediate start and flexible scheduling