Job Description
Join CityCare Solutions for our exclusive hiring event and launch your career in customer service! We're seeking passionate individuals to represent our brand and deliver exceptional experiences to Philadelphia residents. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
What You'll Gain:
- Industry-leading training and development
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Ready to make an impact? Apply now to secure your spot at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for satisfaction and resolution rates
- Collaborate with cross-functional teams to resolve complex cases
- Participate in continuous training on products and processes
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Philadelphia residency strongly preferred