Job Description
Join our award-winning customer experience team as a Chat Support Specialist in San Jose! We're seeking tech-savvy communicators to deliver exceptional digital support through live chat platforms. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment in the heart of Silicon Valley. Perfect for those passionate about problem-solving and building customer relationships.
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions and escalate complex issues to specialists
- Maintain detailed knowledge of products/services and policies
- Collaborate with cross-functional teams to improve support workflows
- Meet performance metrics for response time and resolution rates
- Contribute to knowledge base updates and training materials
- Maintain positive brand representation in all digital interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Exceptional written communication skills (90+ WPM typing)
- Proficiency with CRM software and chat platforms
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Residency in San Jose or immediate surrounding area required