Job Description
Join TechFlow Solutions' exclusive hiring event in Austin for Chat Support Specialists! We're seeking passionate communicators to deliver exceptional customer experiences through our digital platforms. This premium opportunity offers competitive pay, comprehensive benefits, and career growth in Austin's thriving tech scene. Perfect for those who thrive in fast-paced digital environments and want to make an immediate impact.
Responsibilities
- Deliver real-time customer support via chat platforms with 95%+ resolution rates
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities for premium services
- Maintain 30+ WPM typing speed with 99% accuracy
- Participate in bi-weekly product knowledge workshops
- Support 24/7 rotating schedule including weekends
Qualifications
- Minimum 1 year experience in customer support or chat operations
- Proficient in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with neutral accent
- Ability to multitask across 5+ concurrent chats
- High school diploma or equivalent; bachelor's preferred
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship
- Austin residency required for in-person onboarding