Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat channels during overnight hours. This full-time, immediate-start opportunity offers competitive pay, flexible scheduling, and career growth potential in a dynamic work environment. If you're passionate about problem-solving and thrive in fast-paced digital interactions, apply today to become part of our innovative customer experience revolution.
Responsibilities
- Provide real-time technical and billing support via live chat for 100+ daily customer inquiries
- Document all interactions in CRM systems with 99% accuracy for compliance and continuity
- Collaborate with Tier 2 support teams to resolve complex escalations within SLA targets
- Proactively identify upsell opportunities for premium services during customer interactions
- Maintain product knowledge through weekly training modules and knowledge base updates
- Monitor chat queues during overnight hours (11 PM - 7 AM ET) with 98% availability
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer support or chat-based environments
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency with CRM software (Zendesk/Salesforce) and MS Office Suite
- Exceptional written communication skills with professional tone
- Ability to work independently during overnight shifts with minimal supervision
- Basic troubleshooting knowledge of Windows/macOS and common internet protocols