Job Description
Join TechFlow Solutions' exclusive hiring event for Chat Support Specialists in Austin! We're seeking empathetic communicators to power our award-winning customer experience platform. This hybrid role combines remote flexibility with on-site collaboration at our modern downtown office. Enjoy competitive benefits, growth opportunities, and a vibrant tech culture. Event Details: June 20, 2024 | 9AM-4PM | TechFlow HQ (4200 Research Blvd). Walk-ins welcome with resume!
Responsibilities
- Resolve customer inquiries via real-time chat with 95%+ satisfaction rate
- Collaborate with technical teams to troubleshoot complex issues
- Document interactions and contribute to knowledge base improvements
- Maintain SLA targets while delivering personalized support
- Identify upsell opportunities and cross-train on product features
- Participate in weekly training to stay updated on product/service changes
- Support beta testing for new chat support tools and features
Qualifications
- 2+ years customer service experience (chat/email preferred)
- Proficient in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with 60+ WPM typing speed
- Ability to multitask in fast-paced digital environments
- Associate degree or equivalent technical certification
- Experience in SaaS or tech industry support roles
- Strong problem-solving skills with creative resolution approaches
- Available for rotating weekend/evening shifts (1-2 days/month)