Job Description
Join our dynamic customer experience team as a Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional real-time support to our global client base. This immediate-start role offers competitive compensation, growth opportunities, and a vibrant downtown workspace. Perfect for detail-oriented problem-solvers who thrive in fast-paced digital environments.
Responsibilities
- Provide instant, professional customer support via live chat across multiple platforms
- Resolve technical issues, billing inquiries, and product questions with precision
- Document interactions in CRM systems with detailed accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality metrics (CSAT, resolution time, first-contact rate)
- Contribute to knowledge base improvements and training materials
Qualifications
- 1+ years experience in customer support or chat-based roles
- Exceptional written communication skills (100+ WPM typing speed)
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma; associate's degree preferred
- Flexible schedule including evenings/weekends