Job Description
Join our award-winning remote call center team and deliver exceptional customer experiences from the comfort of your home office in Illinois. ConnectCare Solutions is seeking motivated individuals to support our healthcare clients with compassion and professionalism. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference in your community.
Why Work With Us?
- 100% remote work with company-provided equipment
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing career development opportunities
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and accuracy
- Resolve customer inquiries regarding billing, coverage, and services
- Maintain detailed documentation in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training programs
- Adhere to HIPAA compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Flexibility to work evenings/weekends as needed
- Background check and drug screen required