Job Description
Join our award-winning support team in Charlotte and launch your career in customer service! We're seeking passionate Chat Support Specialists to deliver exceptional digital assistance to our clients. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment focused on your growth. As a key member of our Charlotte-based team, you'll help shape the future of remote customer support while building valuable technical and communication skills. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining high CSAT scores
- Collaborate with cross-functional teams to escalate complex issues
- Master proprietary software during paid training period
- Adhere to SLA metrics and quality assurance standards
- Contribute to continuous improvement of support protocols
- Maintain professional demeanor in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills with empathetic tone
- Basic computer proficiency and typing speed (40+ WPM)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and critical thinking abilities
- Reliable home internet connection for hybrid work options
- No prior experience required – paid training provided
- Must pass background check and drug screening