Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're seeking dedicated night shift professionals to deliver exceptional remote support from the comfort of your home. This full-time role offers competitive compensation, flexible scheduling, and opportunities for career growth in Austin's thriving tech scene. You'll be the frontline hero resolving customer inquiries via live chat while enjoying Austin's vibrant culture by day.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Monitor chat queues during night shifts (10 PM - 6 AM CT)
- Proactively identify opportunities to improve customer experience
- Adhere to service level agreements (SLAs) and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Proficiency with CRM software and live chat platforms
- High school diploma or equivalent (college preferred)
- Experience in tech, SaaS, or e-commerce industries a plus