Job Description
Join UrbanTech Solutions' elite customer support team in the heart of Chicago! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences for our Fortune 500 clients. This is your chance to launch a rewarding career in tech support with immediate start and flexible scheduling. Our modern downtown office offers collaborative workspaces, competitive benefits, and career advancement opportunities. Work alongside industry experts while honing your problem-solving skills in a fast-paced, dynamic environment.
Responsibilities
- Provide real-time chat support to resolve technical issues and answer product inquiries
- Document customer interactions and maintain detailed case notes in CRM systems
- Collaborate with Tier 2 support teams to troubleshoot complex technical problems
- Meet/exceed performance metrics for response time, resolution rate, and CSAT scores
- Contribute to process improvement initiatives through feedback and innovation
- Participate in continuous training on new products and support methodologies
- Uphold company standards for data security and privacy compliance
Qualifications
- Minimum 1 year of customer support experience (chat, email, or phone)
- Proficient in CRM platforms (e.g., Zendesk, Salesforce) and chat software
- Exceptional written communication skills with typing speed of 60+ WPM
- Strong problem-solving abilities with technical aptitude
- Availability for flexible scheduling including evenings/weekends
- High school diploma or equivalent; associate's degree preferred
- Ability to thrive in a fast-paced, metrics-driven environment