Job Description
Join our award-winning customer service team and kickstart your career! ConnectSolutions LLC is seeking enthusiastic Local Customer Service Representatives in Columbus, OH. No prior experience required – we provide comprehensive training. Enjoy a supportive environment with competitive pay, benefits, and growth opportunities. Help our community thrive by delivering exceptional service to local clients. Ready for an immediate start? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including call quality and resolution time
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Must pass background check and drug screen