Job Description
Join Nexus Customer Solutions as a Chat Support Specialist in Columbus, OH! We're seeking empathetic communicators to deliver exceptional customer service through digital channels. Enjoy comprehensive paid training and a supportive environment designed to launch your career in tech customer support.
As a key member of our CX team, you'll resolve inquiries, troubleshoot issues, and build lasting customer relationships. We provide all necessary tools and training—no prior experience required! Our competitive compensation includes benefits, growth opportunities, and a modern downtown workspace.
Responsibilities
- Deliver prompt, professional support via live chat and digital platforms
- Resolve customer inquiries regarding products/services with 95%+ satisfaction
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with tech teams to resolve complex technical issues
- Meet/exceed productivity metrics while maintaining quality standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication skills
- Strong problem-solving abilities
- Comfortable with multitasking in fast-paced environments
- Basic computer proficiency (typing 40+ WPM)
- Customer service mindset with empathy and patience
- Ability to work flexible shifts (evenings/weekends)