Job Description
Join our award-winning remote support team and deliver exceptional customer experiences from the comfort of your home! ConnectSolutions is seeking dedicated Chat Support Specialists to handle customer inquiries during night shifts in Austin, TX. Enjoy a flexible remote work environment with competitive compensation, comprehensive benefits, and opportunities for career growth. If you're a problem-solver with excellent communication skills and thrive in fast-paced environments, we want to hear from you!
Responsibilities
- Deliver real-time customer support via chat platforms while maintaining high satisfaction scores
- Resolve technical inquiries, billing issues, and product questions efficiently
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with cross-functional teams to improve support processes
- Adhere to SLA targets and quality assurance standards
- Participate in ongoing training to enhance product knowledge
- Maintain professional demeanor during high-volume periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Proficient in CRM software and chat support tools
- Reliable high-speed internet and quiet home workspace
- Strong attention to detail and multitasking abilities
- Positive attitude under pressure with customer-first mindset