Job Description
Join our award-winning team as a Chat Support Specialist and get paid daily! ConnectCare Solutions is seeking empathetic communicators in Dallas to deliver exceptional customer service via live chat. Enjoy immediate start, flexible scheduling, and competitive hourly rates with no hidden fees. Work remotely while making a tangible impact on customer satisfaction.
Why Join Us?
- Daily pay via direct deposit
- Free comprehensive training
- Health benefits eligibility
- Career advancement opportunities
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve billing, technical, and product issues using CRM tools
- Maintain detailed case notes in Zendesk
- Escalate complex issues to senior specialists
- Achieve 95% customer satisfaction score
- Participate in weekly performance reviews
- Adhere to company communication protocols
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in Zendesk, Slack, and Google Workspace
- Reliable high-speed internet connection
- Ability to work evenings/weekends (12-20 hrs/week)
- Fluent in English (Spanish bilingual preferred)