Job Description
Join LocalConnect Solutions' exclusive hiring event for Chat Support Specialists in Austin, TX! Enjoy daily pay, flexible scheduling, and the opportunity to work with a dynamic team serving local businesses. This contract role offers immediate start dates and performance-based bonuses. We're seeking empathetic communicators to deliver exceptional customer experiences via our proprietary chat platform.
What We Offer:
- Daily pay (no waiting for weekly/biweekly checks)
- Remote-friendly with optional Austin office access
- Comprehensive paid training
- Health benefits for 30+ hour weeks
- Clear career advancement paths
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response time
- Document all interactions in CRM system with 95%+ accuracy
- Collaborate with tech team to escalate complex issues
- Maintain 90%+ customer satisfaction score
- Participate in bi-weekly performance coaching sessions
- Adhere to company communication guidelines and brand voice
- Support peak demand hours (evenings/weekends as needed)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk or similar support tools
- Strong problem-solving and de-escalation skills
- Available for rotating shifts (including weekends)
- UST authorization required (no sponsorship)
- Spanish fluency a major plus