Job Description
Join ConnectCare Solutions as a Call Center Agent with paid training and daily pay in Boston! We're seeking motivated individuals to start a rewarding career in customer service with no experience required. Our comprehensive 2-week paid training program ensures you're fully prepared to succeed. Enjoy the flexibility of daily pay through our partnership with DailyPay, plus competitive hourly wages and growth opportunities into team lead or specialist roles.
Why Join Us?
• Paid Training: Earn while you learn!
• Daily Pay: Access your earnings immediately
• Benefits: Health insurance, 401(k) match, PTO
• Career Growth: Clear advancement path
• Supportive Culture: Mentorship and recognition programs
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Provide accurate information about insurance plans and benefits
- Maintain detailed customer records in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing, navigation)
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- No prior experience required – training provided!