Job Description
Join ConnectNow Solutions as a Chat Support Specialist and get paid daily! We're seeking tech-savvy communicators to provide exceptional customer support via live chat. This remote-friendly contract role offers immediate start and flexible hours while serving Seattle-based clients. No weekends or holidays required! Apply now to join our innovative team.
Responsibilities
- Deliver real-time customer support via live chat platform
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed interaction records in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly team training sessions
- Identify trends and suggest process improvements
Qualifications
- Minimum 1 year customer service experience
- Proven typing speed (50+ WPM with 98% accuracy)
- Proficiency with Zendesk or similar CRM platforms
- Strong written communication skills in English
- Reliable high-speed internet and quiet workspace
- Ability to work 8-hour shifts (flexible scheduling available)
- Seattle residency preferred (local support focus)