Job Description
Join our award-winning customer experience team as an Entry-Level Chat Support Specialist! We're hosting an exclusive hiring event in Jacksonville, FL to fill multiple remote chat support roles where you'll be the first point of contact for our valued clients. No experience necessary – we provide comprehensive training!
At CustomerFirst Solutions, we believe in nurturing talent and offering clear growth pathways. Enjoy competitive pay, flexible scheduling, and a supportive remote work environment. Our team culture celebrates innovation and continuous learning, making this the perfect launchpad for your career in customer service.
Responsibilities
- Deliver exceptional customer support via live chat, resolving inquiries within 5 minutes
- Maintain detailed case notes in CRM systems with 100% accuracy
- Collaborate with senior agents to resolve complex technical issues
- Adhere to strict SLA metrics while maintaining positive CSAT scores
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities during customer interactions
- Document and report recurring technical bugs to engineering team
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 95% accuracy
- Proficient in Microsoft Office and Google Workspace
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting experience for software/hardware issues
- Strong problem-solving abilities with creative solutions mindset
- Reliable home office setup with high-speed internet