Job Description
Are you a great communicator looking for a career with immediate start opportunities? Apex Customer Solutions is seeking dedicated Chat Support Representatives to join our growing team in Chicago, Illinois. We provide top-tier support for leading national brands, and we are looking for friendly, patient individuals to help our customers navigate technical issues and general inquiries via live chat.
As a Chat Support Specialist, you will play a crucial role in ensuring our clients' satisfaction through clear, concise, and empathetic communication. We offer a modern work environment, comprehensive training, and a clear path for career advancement.
Why Join Us?
- Immediate Start: We hire fast. Get onboarded and start helping customers this week.
- Competitive Pay: Earn between $18.50 and $23.00 per hour based on experience.
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evening and weekend options.
- Professional Growth: Extensive training and internal promotion opportunities.
Responsibilities
- Monitor and respond to incoming customer inquiries via real-time chat platforms with speed and accuracy.
- Resolve customer issues and complaints effectively, aiming for the first-contact resolution.
- Accurately enter data and update customer records into CRM and ticketing systems.
- Escalate complex issues to senior support tiers when necessary.
- Adhere to company policies, quality standards, and SLAs (Service Level Agreements).
- Maintain a professional and positive tone in all written communications.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven typing speed of 45+ WPM with high accuracy.
- Excellent written communication skills and grammar proficiency.
- Previous customer service or support experience is a plus, but we provide training for motivated entry-level candidates.
- Strong problem-solving skills and the ability to think on your feet.
- Reliable internet connection and a quiet workspace.
- Ability to work independently and as part of a virtual team.