Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences during weekend shifts in Portland, PA. This is your chance to make an immediate impact in a dynamic, growth-oriented environment with competitive compensation and comprehensive benefits.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. Enjoy a supportive culture that values work-life balance through our structured weekend schedule, plus opportunities for advancement and skill development.
Why Choose Apex Solutions Group?
- Competitive salary and performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Paid training and career development programs
- Modern, ergonomic workspace
- Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Process orders, returns, and account modifications with 100% accuracy
- Collaborate with technical teams to escalate complex issues efficiently
- Document all interactions in Salesforce with detailed, actionable notes
- Meet/exceed weekly KPIs for handle time, first contact resolution, and quality scores
- Participate in team huddles and training sessions to enhance service excellence
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional phone demeanor
- Ability to multitask in fast-paced setting with strong attention to detail
- Weekend availability (Saturday/Sunday) with flexibility for holiday coverage
- Basic technical troubleshooting for common connectivity/software issues
- Passion for problem-solving and customer advocacy