Job Description
Join our dynamic team at ApexConnect Solutions as a Chat Support Specialist in Fort Worth! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat platforms. This is your opportunity to launch your career in customer service with immediate start and competitive benefits including health insurance, paid training, and career advancement paths.
Our modern downtown Fort Worth office offers a collaborative environment with flexible scheduling options. Perfect for tech-savvy individuals who thrive in fast-paced digital environments!
Responsibilities
- Provide real-time customer support via chat for SaaS products
- Resolve technical issues and troubleshoot software problems
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics
- Contribute to knowledge base improvements
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent typing speed (50+ WPM) with high accuracy
- Proficiency in CRM tools and chat platforms
- Strong problem-solving abilities
- Ability to multitask in high-volume environments
- Resilience under pressure with positive attitude
- Must pass background check and drug screening