Job Description
Join our award-winning call center team in Louisville, KY where you can start earning daily pay with no waiting period! We provide comprehensive paid training for motivated individuals seeking stable careers in customer service. Enjoy competitive hourly wages, flexible scheduling options, and a supportive work environment designed for growth. No experience necessary – we'll teach you everything you need to succeed.
Why Choose Us?
- Daily pay option (next-day deposit)
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Career advancement opportunities
- Modern, tech-equipped workspaces
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer satisfaction
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Louisville location
- Flexibility to work weekends/holidays as needed
- Background check and drug screen required