Job Description
Join TechConnect Solutions' elite customer support team as a Chat Support Specialist! We're revolutionizing digital customer interactions and seeking passionate communicators to deliver exceptional service through live chat platforms. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in San Jose's thriving tech ecosystem. Be part of our upcoming hiring event and launch your career in customer excellence!
Responsibilities
- Deliver real-time support to customers via live chat, resolving inquiries within SLA targets
- Document interactions meticulously in CRM systems, ensuring accurate case tracking
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities based on customer needs
- Maintain expert knowledge of product features and troubleshooting protocols
- Contribute to knowledge base improvements through documentation of common solutions
- Participate in continuous training to enhance technical and soft skills
Qualifications
- Minimum 2 years of customer support experience with chat platforms
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM tools
- Exceptional written communication with neutral accent
- Ability to multitask across 3-4 chat conversations simultaneously
- Associate's degree in Business or related field preferred
- Experience in SaaS or tech industry highly valued
- Availability to work flexible shifts including weekends