Job Description
We are seeking a dynamic and empathetic Chat Support Specialist to join our growing team in Raleigh, NC. If you excel at resolving customer issues with a smile (digitally speaking) and thrive in a fast-paced environment, we want to hear from you. This is an Immediate Start opportunity for dedicated professionals looking for a rewarding career in customer service.
In this role, you will be the voice and face of our brand, interacting with customers via real-time chat to provide top-tier support. We offer a competitive benefits package, including health insurance, paid time off, and a clear pathway for career advancement.
Responsibilities
- Respond to incoming customer inquiries via live chat with professionalism, empathy, and efficiency.
- Resolve complex customer issues and answer questions regarding products, services, and account details.
- Accurately document all customer interactions, including issues, resolutions, and next steps, within the CRM system.
- Maintain a deep understanding of company policies, products, and technical specifications to provide accurate information.
- Collaborate with the support team and other departments to escalate and resolve escalated issues.
- Adhere to quality assurance metrics and strive to exceed performance targets on a daily basis.
- Identify opportunities to upsell or cross-sell products to enhance the customer experience.
Qualifications
- High school diploma or equivalent required; Associate's degree or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or chat support is highly desirable.
- Excellent written communication skills with a high typing speed (40+ WPM).
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently in a remote or hybrid setting with minimal supervision.
- Reliable high-speed internet connection and a dedicated workspace.