Job Description
Join our dynamic team at Global Support Solutions for an exclusive hiring event targeting part-time Chat Support Specialists in Jacksonville, FL! We're seeking empathetic communicators to deliver exceptional customer experiences through digital channels. Enjoy flexible scheduling, competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Our Jacksonville hub offers modern amenities and a collaborative environment where your growth matters.
Why Join Us?
- Flexible 20-30 hour weekly schedules
- Remote and hybrid work options available
- Industry-leading benefits package (PTO, health insurance)
- Clear career advancement paths
- Referral bonuses and performance incentives
Responsibilities
- Provide real-time text-based customer support via chat platforms
- Resolve product inquiries, technical issues, and billing concerns
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Adhere to brand voice and service standards
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- 50+ WPM typing speed with 98% accuracy
- Proficiency in chat tools (Zendesk, Intercom, LiveChat)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Reliable internet connection and quiet workspace