Job Description
Join our dynamic support team in Houston and become the voice of our customers! We're seeking passionate Chat Support Specialists to deliver exceptional assistance through real-time digital channels. This full-time role offers immediate start opportunities with competitive compensation and career growth potential in a tech-forward environment. Leverage your communication skills to resolve inquiries, build customer loyalty, and contribute to our mission of seamless user experiences.
Responsibilities
- Provide real-time chat support for technical and non-technical customer inquiries
- Resolve issues using knowledge bases and troubleshooting protocols
- Document interactions and escalate complex cases to senior specialists
- Maintain customer satisfaction metrics (CSAT, FCR) and quality standards
- Collaborate with cross-functional teams to improve support processes
- Participate in ongoing training on products and support techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or technical support role
- Proficiency in typing (60+ WPM) with excellent written communication
- Experience with CRM systems (Zendesk, Salesforce) and chat platforms
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Must reside within Houston metropolitan area