Job Description
Join our award-winning customer support team at TechConnect Solutions! We're hosting an exclusive hiring event for motivated Chat Support Specialists in Philadelphia. Enjoy competitive pay, comprehensive benefits, and a vibrant hybrid work environment. Perfect opportunity for tech-savvy communicators looking to grow their careers in a dynamic setting.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain accurate documentation of customer interactions and solutions
- Collaborate with cross-functional teams to escalate complex technical problems
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to knowledge base updates and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years experience in customer support or technical troubleshooting
- Exceptional written communication skills with 50+ WPM typing speed
- Proficiency with CRM software and ticketing systems (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Must be available for in-person hiring event on June 20th