Job Description
Join our award-winning customer success team at NexusConnect Solutions! We're hosting an exclusive hiring event for passionate Chat Support Specialists in Philadelphia. Deliver exceptional digital customer experiences through real-time chat while advancing your career in a dynamic tech environment. Enjoy comprehensive training, flexible scheduling, and growth opportunities into senior support or QA roles.
What We Offer:
- Competitive salary with performance bonuses
- 100% remote work options after training
- Tuition reimbursement for tech certifications
- Comprehensive health benefits (Day 1)
- Monthly team-building events
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time
- Maintain accurate case documentation in Zendesk
- Collaborate with Tier 2 support for complex technical escalations
- Identify upsell opportunities during support interactions
- Participate in weekly QA calibration sessions
- Contribute to knowledge base documentation
- Adhere to PCI compliance protocols for payment support
Qualifications
- 1+ years experience in live chat or digital support
- Exceptional written communication skills
- Proficiency with CRM platforms (Zendesk/Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma; associate's degree preferred
- Available for on-site interview (Oct 15-17)
- Basic HTML/CSS knowledge for troubleshooting
- Spanish bilingual certification a plus