Job Description
Join our award-winning remote team as a Customer Service Representative! Global Support Solutions Inc. is seeking empathetic professionals to deliver exceptional customer experiences from the comfort of your home office. This full-time remote position offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive virtual environment.
As a key member of our client success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with customers across Fresno, CA, and Ohio. We provide all necessary equipment and training to ensure your success.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or call-center settings
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed