Job Description
Join our elite customer support team at TechConnect Solutions during our exclusive Austin hiring event! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences to our global clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Austin's thriving tech scene. Our modern downtown office offers collaborative workspaces and flexible scheduling options.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with product teams to escalate complex technical bugs
- Meet performance metrics for response time and customer satisfaction
- Train on proprietary CRM and ticketing systems
- Participate in continuous improvement initiatives for support workflows
- Support multiple product lines across SaaS and e-commerce platforms
Qualifications
- 1+ years of customer support experience (chat/email preferred)
- Exceptional written communication skills with professional tone
- Proficiency in multitasking and typing (60+ WPM)
- Strong problem-solving abilities with technical aptitude
- High school diploma or equivalent (college degree preferred)
- Available for evening/weekend shifts during peak periods
- Experience with Zendesk or similar support platforms
- Spanish bilingual a plus