Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Denver! We're seeking empathetic tech enthusiasts to deliver exceptional service through live chat. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic remote-friendly environment. Be the digital voice that transforms customer challenges into loyalty!
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Maintain detailed CRM records of all interactions
- Collaborate with cross-functional teams to resolve complex issues
- Identify trends and escalate product improvement opportunities
- Adhere to SLAs while maintaining 95%+ satisfaction scores
- Master proprietary support tools and knowledge base
- Support multiple product lines simultaneously
Qualifications
- Minimum 2 years customer service experience
- Proven 60+ WPM typing accuracy with live chat tools
- Expertise in Zendesk or Salesforce CRM platforms
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Technical troubleshooting aptitude for SaaS products
- Colorado residency required (local support focus)