Job Description
Join our dynamic team at ConnectSphere Solutions for an exclusive hiring event targeting top-tier Chat Support Specialists in Pittsburgh! We're seeking passionate individuals to deliver exceptional customer experiences through digital channels. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a tech-forward environment. Event Details: October 25, 2023 | 10 AM - 4 PM | 3500 Liberty Avenue, Pittsburgh, PA 15222. On-the-spot interviews and same-day offers available!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction scores (CSAT > 90%)
- Contribute to knowledge base improvements and chatbot training
- Adhere to SLAs with average response time < 60 seconds
- Participate in weekly training on product updates and communication techniques
Qualifications
- Minimum 1 year customer support experience via chat/email
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency in CRM platforms and ticketing systems
- High school diploma or equivalent; college degree preferred
- Typing speed: 60+ WPM with 98% accuracy
- Available for evening/weekend shifts based on business needs
- Resident of Pennsylvania with reliable transportation to event location