Job Description
Launch your career in customer service with our comprehensive paid training program! We're seeking motivated Chat Support Specialists in Chicago to join our dynamic team. No prior experience needed—just a passion for helping others and a commitment to excellence.
As a vital member of our support ecosystem, you'll empower customers through digital communication while receiving industry-leading mentorship. Enjoy competitive pay, flexible scheduling options, and clear pathways to advancement within our growing organization.
What We Offer:
- 4-week paid training program with certification
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement for continued education
- Hybrid work model (3 days office/2 days remote)
- Quarterly performance bonuses
Responsibilities
- Deliver exceptional support via live chat, email, and social media channels
- Resolve customer inquiries regarding products, billing, and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with Tier 2 specialists to resolve complex escalations
- Meet/exceed SLAs for response time (avg. <60 seconds) and CSAT scores
- Participate in continuous improvement initiatives
- Adhere to PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills (grammar, clarity, tone)
- Proficient in multitasking across 3-5 concurrent chats
- Basic computer literacy (Windows OS, browsers, MS Office)
- Ability to type 40+ WPM with 95% accuracy
- Customer service mindset with empathy and patience
- Must pass background check and drug screening
- Available for rotating weekend shifts (1 weekend/month)