Job Description
Are you a natural problem solver with a knack for connecting with people?
Apex Support Solutions is hosting a Hiring Event in the heart of Philadelphia, and we are looking for dynamic Chat Support Specialists to join our growing team. If you thrive in a fast-paced environment and enjoy helping others, this is your chance to launch a rewarding career in customer service.
In this role, you will serve as the voice and face of our brand, assisting customers via live chat platforms. We value empathy, efficiency, and a positive attitude above all else.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Tools: Work with top-tier CRM and chat software.
Ready to make an impact? Apply online or register for our upcoming Hiring Event today.
Responsibilities
- Respond to customer inquiries in real-time via live chat channels with a friendly and professional tone.
- Accurately resolve customer issues, questions, and complaints while adhering to company scripts and policies.
- Document customer interactions and issue resolutions in the internal CRM system efficiently.
- Identify opportunities to upsell products or services to enhance the customer experience.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Collaborate with the technical team to escalate complex issues and ensure timely follow-up.
- Adhere to all quality assurance standards and maintain a high CSAT (Customer Satisfaction Score).
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service, call center, or chat support roles.
- Excellent typing speed (minimum 40 WPM) with high accuracy.
- Strong written communication skills with the ability to convey empathy and clarity.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with computer software and CRM platforms.