Job Description
Join our dynamic team as an immediate-start Chat Support Specialist in Houston! We're seeking empathetic communicators to provide exceptional customer experiences through live chat. This contract role offers flexible hours and rapid onboarding, perfect for tech-savvy individuals ready to hit the ground running. Enjoy competitive pay, remote work options, and a collaborative environment focused on growth.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Maintain detailed case notes in CRM systems with 98% accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality metrics (CSAT >90%, response time <60s)
- Identify trends and suggest process improvements
- Train on proprietary tools and product knowledge
Qualifications
- Minimum 1 year customer service experience
- Excellent written communication with 60+ WPM typing speed
- Proficiency in Zendesk/Intercom or similar CRM tools
- Ability to multitask in high-volume chat environments
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent (college degree preferred)
- Available for immediate start (within 72 hours)
- Must reside in Houston area for occasional on-site meetings