Job Description
Join our award-winning support team as a Chat Support Specialist in Dallas! We're hiring immediately for a dynamic role with comprehensive paid training and career growth opportunities. Provide exceptional customer service via real-time chat channels while resolving technical inquiries for Fortune 500 clients. Enjoy competitive compensation, flexible scheduling, and a modern remote-friendly work environment.
Responsibilities
- Deliver prompt, professional support through live chat, email, and knowledge base
- Resolve technical issues for enterprise software and digital platforms
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers on complex escalations
- Contribute to knowledge base improvements and training materials
- Meet/exceed SLA targets for response and resolution times
- Participate in ongoing product training and certifications
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Excellent written communication and typing skills (60+ WPM)
- Proficiency with CRM tools (Zendesk, Salesforce, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Authorized to work in the United States