Job Description
Join our award-winning team as a Chat Support Specialist! We're offering immediate hire opportunities in Dallas, TX and New York with paid training. Perfect for career changers and tech enthusiasts - no experience needed! Enjoy competitive pay, flexible schedules, and growth opportunities in a dynamic tech environment. Start your customer service career today with industry-leading training and support.
Responsibilities
- Deliver exceptional customer support via live chat for SaaS products
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support teams for complex escalations
- Proactively identify upsell opportunities for premium features
- Adhere to SLA metrics and quality assurance standards
- Participate in continuous training programs for product updates
Qualifications
- High school diploma or equivalent (degree preferred)
- Superior written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with Windows/macOS and web applications
- Customer service experience (chat/phone/email) strongly preferred
- Type 45+ WPM with 98% accuracy
- Reliable high-speed internet connection