Job Description
Join our award-winning support team as a Chat Support Specialist in sunny San Jose! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. Enjoy comprehensive paid training, competitive benefits, and a collaborative environment where your voice matters. Immediate openings available for motivated individuals ready to grow their career in customer support.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain positive brand voice during all interactions
- Identify upsell opportunities based on customer needs
- Participate in ongoing training to enhance product knowledge
- Meet or exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy
- Experience in customer service or chat support
- Proficiency with CRM tools (Zendesk/Salesforce a plus)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Must pass background check