Job Description
Join Our Team as a Chat Support Specialist in Atlanta!
We're seeking dynamic communicators to provide exceptional customer support via live chat. This full-time, immediate hire position offers competitive pay, benefits, and the chance to build your career in a fast-paced tech environment. You'll resolve customer inquiries for our Seattle-based clients while working from our Atlanta office.
Why Join Us?
- Competitive hourly rate with performance bonuses
- Comprehensive health benefits package
- Immediate start date – no waiting!
- Career advancement opportunities
- Modern, collaborative workspace in downtown Atlanta
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues and product-related questions
- Maintain detailed customer interaction records in CRM system
- Collaborate with team to ensure consistent service delivery
- Meet/exceed customer satisfaction targets (CSAT > 95%)
- Escalate complex issues to senior support staff
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Excellent written communication skills (type 60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Must be available for flexible shifts including weekends
- Authorized to work in the United States