Job Description
Join our award-winning customer experience team in Dallas! We're seeking passionate Chat Support Specialists to deliver exceptional service to our clients. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Work in a dynamic environment where your problem-solving skills shine while making a real impact on customer satisfaction.
Responsibilities
- Handle high-volume customer inquiries via live chat with 95%+ resolution rate
- Troubleshoot technical issues and provide step-by-step guidance
- Maintain detailed case notes in CRM systems with accuracy
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics and quality assurance standards
- Participate in continuous training on product updates
Qualifications
- 1+ years customer service or chat support experience
- Proficient in typing 50+ WPM with 98% accuracy
- Strong knowledge of Microsoft Office and ticketing systems
- Excellent written communication in English
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; associate degree preferred