Job Description
Join PeakConnect Solutions as a Weekend Customer Service Representative and kickstart your career in Denver's thriving customer service industry! We're seeking energetic professionals to deliver exceptional support during weekend shifts with immediate availability. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern, collaborative environment. Perfect for students, gig seekers, or those balancing weekend commitments. Apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Weekend availability (Sat/Sun shifts required)
- Basic computer proficiency with Windows OS
- Clear verbal communication in English