Job Description
Join our award-winning support team in Denver as a Chat Support Specialist! We're hiring immediately for local candidates with paid training. This full-time role offers career growth in a dynamic tech environment while helping customers resolve issues through live chat. Perfect for tech-savvy communicators looking to launch their customer service career.
Why Join Us?
- Comprehensive paid training program
- Competitive hourly wages + benefits
- Modern downtown Denver office
- Clear advancement path to senior roles
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical and billing issues using knowledge base tools
- Document all interactions in CRM system with precision
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy with proper grammar
- Experience with CRM software (Zendesk/Salesforce a plus)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation skills
- Available for flexible shifts (including weekends)
- Must pass background check and drug screening