Job Description
Join our dynamic Fort Worth team as a Chat Support Specialist! We're hosting an exclusive hiring event for immediate full-time roles in our state-of-the-art customer support center. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in one of Texas' fastest-growing tech hubs. No experience required – we provide paid training!
Responsibilities
- Deliver exceptional customer support via live chat and email platforms
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Participate in ongoing product and soft-skills training
- Support multiple client portfolios with varying service levels
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency in G Suite, Zendesk, or similar platforms
- Ability to multitask in fast-paced digital environments
- Exceptional written communication and problem-solving abilities
- Customer service experience (entry-level accepted)
- Must pass background check and drug screening
- Reliable transportation to Fort Worth headquarters