Job Description
Join our dynamic team at Global Connect Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals who thrive in customer-facing roles. Enjoy the stability of full-time employment with the convenience of weekly pay while making a real impact in your community. Our Atlanta-based operation offers comprehensive training, career advancement opportunities, and a supportive work environment. As a key member of our customer experience team, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Don't miss this opportunity to build a rewarding career locally!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with exceptional professionalism
- Resolve product/service inquiries and complaints using CRM systems (Salesforce experience preferred)
- Process orders, returns, and account modifications while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex issues and improve workflows
- Document all interactions meticulously in compliance with company policies
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and basic data entry
- Strong problem-solving skills and emotional intelligence
- Ability to work flexible hours including weekends if needed
- Positive attitude with a genuine desire to help others
- Must pass background check and drug screening