Job Description
Join our award-winning team as a Chat Support Specialist and transform customer experiences through seamless digital communication! We're seeking tech-savvy communicators to deliver exceptional real-time support for our Fortune 500 clients. This immediate hire opportunity offers competitive pay, flexible scheduling, and rapid career growth in a dynamic startup environment.
What You'll Gain:
- Comprehensive training on cutting-edge CRM platforms
- Performance-based bonuses and advancement pathways
- Health benefits and 401(k) matching
- Remote-first culture with optional office space in Downtown LA
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Document interactions in Zendesk and maintain detailed case histories
- Collaborate with Tier 2 teams to resolve complex technical issues
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score with personalized solutions
- Participate in bi-weekly training on product updates
- Contribute to knowledge base articles for common queries
Qualifications
- Minimum 1 year customer service experience (chat/voice/email)
- Type 60+ WPM with 99% accuracy in real-time environments
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Associate degree or equivalent technical certification
- Fluency in English and Spanish highly preferred
- Ability to work rotating shifts including weekends
- Experience with B2B SaaS or e-commerce support